Privacy Policy

Welcome to ForgePoint Industries. ForgePoint Industries (“ForgePoint Industries,” “we,” or “us”) is sensitive to concerns that personal information collected from its customers (“you” or “your”) be handled respectfully and appropriately.

This Privacy Policy (the “Policy”) explains how we collect, use, protect, and share your personal information when you interact with our website atwww.forgepointind.com, including any related domains and sub-domains (the “Site”), or when you use any of our services. This Policy applies solely to information collected through the Site.

By accessing our website or working with us, you consent to the practices described in this Policy.

This Policy is intended to notify you of the following:

• What personally identifiable information the Site collects, how it is used, and with whom it may be shared
• What choices are available to you regarding the use of your data
• The security procedures in place to protect the misuse of your information
• How you can correct any inaccuracies in the information

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide when requesting a quote, contacting us, registering on the Site, placing an order, or using our services. This may include your name, phone number, email address, property address, payment details, and project information.

Identifier information is collected only when you personally provide it via email, phone, order forms, registration forms, or through the Site when requesting services or making a purchase. This information allows us to provide accurate estimates, fulfill orders, deliver services, and respond to inquiries.

b. Technical & Internet Traffic Information

When you visit our Site, we automatically collect certain internet traffic data, which may include your IP address, browser type, operating system, internet service provider, entry and exit pages, pages viewed, time spent on pages, and other diagnostic data.

No personally identifiable information is collected through this process. This data is used to analyze traffic patterns, improve Site functionality, and provide a more customized and enjoyable user experience.

c. Cookies

We use “cookies” on this Site. A cookie is a small piece of data stored on your device that helps improve access to our Site and identify repeat visitors. Cookies may allow you to remain logged in, save preferences, and help us understand user behavior.

Cookies are not linked to any personally identifiable information on our Site. You may disable cookies through your browser settings, though doing so may limit certain features.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our services
• Prepare quotes and communicate about your project
• Process orders and payments
• Respond to inquiries and provide customer support
• Notify you of updates, changes, specials, or new services
• Analyze website usage and improve performance
• Enhance user experience and content relevance
• Detect, prevent, and address technical or security issues

Unless you request otherwise, we may contact you via email regarding services, updates, or changes to this Privacy Policy.

3. Sharing Your Information

ForgePoint Industries does not sell, trade, or rent your personal information.

We may share information only when necessary to:

• Fulfill your request or complete a service or order
• Work with trusted third-party service providers (such as hosting providers, payment processors, customer support, or analytics)
• Comply with legal obligations, subpoenas, or lawful requests
• Protect our rights, safety, or property

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.   Information sharing to subcontractors for support services (such as customer service) is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

All third parties are required to protect your data and use it only for authorized purposes.

4. SMS Opt-In & Consent

Users may opt in to receive SMS text messages from ForgePoint Industries by submitting their phone number through our website contact form and optionally checking the SMS consent checkbox. SMS messages may include quotes, order updates, delivery coordination, and customer support communications. Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at sales@forgepointind.com.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Testimonials

The Site may display personal testimonials or customer reviews received via email or other submissions. By accepting our Terms of Use, which incorporate this Privacy Policy, you grant consent for such use.

If you wish to have a testimonial removed at any time, please contact us and we will promptly comply.

6. Your Access to and Control Over Information

You may:

• Request access to your personal information
• Request corrections or updates
• Request deletion where legally permissible
• Opt out of future communications at any time

Requests may be submitted using the contact information provided below.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. Sensitive information submitted via the Site is encrypted and transmitted securely.

Only employees who require access to perform specific job functions (such as billing or customer service) are granted access to personally identifiable information.

Servers and systems storing personal data are maintained in secure environments.

While we implement safeguards, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Registration & Orders

Certain features of the Site may require registration. During registration, users may be asked to provide contact information such as name and email address. This information is used to communicate regarding services or products of interest.

For purchases, we may collect billing and payment information to process orders and fulfill transactions. If issues arise, this information may be used to contact you.

9. Third-Party Websites & Services

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any external sites they visit.

Some partners may use cookies or tracking technologies independently. We have no control over those technologies.

10. Surveys & Contests

Participation in surveys or contests is voluntary. Information collected may include contact or demographic details and is used to notify winners or improve Site satisfaction and performance.

11. Business Transfers & Affiliates

If ForgePoint Industries merges, sells assets, or is acquired, personal information may be transferred as part of that transaction and will remain subject to this Privacy Policy.

We may share information with affiliates under common control, provided they adhere to this Policy.

12. Other Limits to Privacy

Public areas such as forums, chat groups, or message boards are not subject to this Privacy Policy. Any information disclosed in these areas becomes public, and users should exercise caution.

13. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Site. Continued use of the Site constitutes acceptance of any updates.

14. Contact Information

If you have questions regarding this Privacy Policy, please contact us at:

sales@forgepointind.com